It’s not very often that our customers aren’t happy with their purchase, but very occasionally, it happens! You can shop with us with confidence knowing that we have a free returns policy which lasts 14 days from the point of delivery. If 14 days have gone by since your order delivery, unfortunately, you may not be eligible for a refund or exchange. Returns can take up to 21 days to be collected, returned, and assessed by our warehouse teams.
To be eligible for a return, your item must be completely unused and in the same condition that you received it, and in the original packaging. To complete your return, please email hannah@activegolfprojects.co.uk and reference your email ‘Order #### Return’ – we will require a receipt or proof of purchase. If you can also provide a picture of the item in the state it is in, this would be great.
If your product(s) fall within any of the following categories, a refund may not be offered or you may only be eligible for a partial refund:
Any item not in its original condition
Any item damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery
Once your product return has been received and inspected, will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your full or partial refund will be processed, and a credit will automatically be applied back to your credit card or original method of payment. This is usually completed within 3-5 days of receiving your return.
If you haven’t received a refund within 5 days of confirmation from our team, please check your bank account again and contact your credit/debit card company or bank, it may take some time before your refund is officially posted to your statement.
If you’ve done all of this and you still have not received your refund, please email customerservice@talor.co.uk and we’ll look into this for you.
We generally only replace items without additional costs if they are defective or damaged. If you need to exchange your item for the same item, please email hannah@activegolfprojects.co.uk
If you’d like to exchange your product for something else, please contact us and our team will happily assist you further.
We can be contacted via telephone on 01925 244440 or email us at hannah@activegolfprojects.co.uk
Here to help,
Active Golf Shop
